Return Policy
At Aimal Fine Art Perfection Studios LLC, we are committed to ensuring your satisfaction with our artwork. If you are not completely satisfied with your purchase, please review our return policy below:
1. Eligibility for Returns
- Returns are accepted within 14 days of delivery for original artwork and prints.
- The item must be returned in its original condition and packaging to qualify for a refund or exchange.
- Custom or commissioned artwork is not eligible for return or refund, as these pieces are created specifically for you.
2. Return Process
- Initiate the Return: Contact us at [email] or [phone number] within 14 days of delivery to initiate the return process. Provide your order number and a brief explanation for the return.
- Return Approval: Once your return is approved, you will receive instructions on how to ship the item back to us.
- Return Shipping: The customer is responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure safe delivery.
3. Refunds
- Refunds will be issued to the original payment method within 7 business days of receiving and inspecting the returned item.
- Shipping fees (including the initial shipping fee) are non-refundable, except in cases where the item arrives damaged or defective.
4. Damaged or Defective Items
- If your artwork arrives damaged or defective, please contact us within 48 hours of delivery. Provide photographs of the damaged item and packaging.
- We will offer a replacement, repair, or refund at no additional cost to you.
5. Exchanges
- Exchanges are subject to availability and must meet the same eligibility criteria as returns. Contact us to discuss your exchange request.
6. Non-Returnable Items
- Custom or commissioned artwork.
- Artwork purchased during clearance or "final sale" promotions.
- We appreciate your understanding and are here to assist you with any questions or concerns. Your satisfaction is our priority, and we’re dedicated to making your experience with Aimal Fine Art LLC exceptional.
For assistance, please contact us at: Email: info@aimalfinearts.com, Phone: +1 (703)5970-776